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Track 3: Problem/Project Management - The Eights Steps Courts Can Use to Solve Any IT Problem or Project

Tuesday, September 22, 4:15 PM - 5:30 PM

Location: 101 B/C

Presenters: Heather Pettit, Amy Ceraso

Track: How IT Can Design and Deliver Solutions to Create a High Performance Court

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The Eights Steps courts can use to solve any IT problem or project. Heather Pettit from California has designed a program that helps IT professionals, from CIO to Helpdesk, solve problems and simplify project management.  Amy Ceraso will be taking award winning projects from the Pennsylvania Judiciary through each of the Eight Steps to show how Simple can equal Success! 

Session Materials

About the Presenters

Heather Pettit

Heather L. Pettit has 20 years of experience working in technology.  She has worked in such industries as gaming, software development, retail, service, and hospitality.  Her technology expertise spans all areas of IT, including project management, software development, product management, quality assurance, infrastructure, service desk, and education. She has worked for the California Judicial Branch for the last eight years.  Before working as the chief information officer for Contra Costa Superior Court, she was the chief technology officer for the Sacramento Superior Court. Highlights of her career within the branch include the California statewide RFP for case management. This effort led to the creation of three master service agreements for case management systems. She received CITOC’s Innovations Award for 2013 for Sacramento’s Public Access Program. She is a co-chair of the California Court Information Technology Managers Forum and faculty for ICM’s Managing Technology and Resources and Strategic Planning and Visioning courses. 

Amy Ceraso

Amy J. Ceraso is the director of information technology for the Administrative Office of Pennsylvania Courts (AOPC). The IT department’s primary responsibility is to develop and maintain statewide case management systems for the courts in the Commonwealth.  Currently, the AOPC has developed and supports three such systems:  PACMS, the appellate court system; CPCMS, the trial-level criminal, dependency, and delinquency system; and the MDJS, the magisterial district judge system. System development and maintenance is done in-house, and a staff of 270, including programmers, database staff, operations technicians, trainers, and help desk staff, support these efforts. Ms. Ceraso previously served as the staff attorney to the judicial automation department.