Location: 102 B/C
Time: 1:30 PM - 2:45 PM
Presenters: Jamie L. Walter, Ph.D. , Sarah Coffey Frush, JD, Katherine Alteneder, JD, Sara Gonsalves, JD
Track: Access to Justice
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This talk will highlight two remote service delivery models. The Maryland Judiciary augments their walk-in services with an extensive People’s Law Library website, with online live chat, phone services and has extensive data on visitors’ demographics, service needs and services delivered. The Minnesota Courts (Statewide) Self Help Center and the walk-in Self Help Centers located in Minnesota’s Fourth Judicial District (Hennepin County) utilize various forms of technology including an extensive website, online videos, step-by-step tutorials, and document assembly tools, and software which allows them remote computer access to help SRLs.
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